Client Services Manager
Company Name:
Hanapin Marketing
Hanapin Marketing is hiring a Client Services Manager to join our team of rock stars! We're growing and looking for a relationship manager that makes client happiness a top priority. The ideal candidate is a natural liaison between our Paid Search team and our clients. You are curious, continuously brainstorming solutions, unafraid of difficult conversations, and know no stranger. This position serves as an ambassador for our clients to assist them in identifying and reaching their long and short-term goals.
Who We Are and What We Do:
Hanapin Marketing is an industry-leading digital marketing agency that specializes in just one thing: paid search advertising (PPC). We specialize in offering our clients white-glove service and management in paid search advertising, and we also run the world's most popular PPC blog, PPC Hero. Our team is comprised of some of the best PPC account managers in the industry who continually help our clients get the results they want and need.
We are constantly focused on continuing to craft an award-winning culture with work-life balance as a top priority. We take our jobs and company mission seriously, but we never take ourselves too seriously. We maintain an open office environment with music in the air (literally), and we always have food and coffee at the ready. You'll be living in Bloomington, Indiana, an exciting, vibrant city that's nationally recognized as one of the Top 20 Places for Business and Careers (Forbes Magazine) and one of the Top 50 Places to Live (Men's Journal). Hanapin has twice been named one of Indiana's Best Places to Work out of over 1000 applicants, named an Inc 5000 company, and has been recognized as one of Indiana's Companies to Watch by the Indiana Economic Development Corporation!
Here is what a Hanapin Team Member looks like, is this you?
Loves the Internet
Truly possesses a whatever it takes attitude and thrives in challenging situations
Obsessively makes to do lists to help prioritize and manage deadlines
Has excellent interpersonal skills and feels comfortable talking to a CEO or Joe the plumber
Naturally inquisitive with a strong desire to learn
Eager to tackle new situations independently or as part of a team
Able to proactively anticipate needs and follow directions flawlessly
Strives for perfection on even the smallest of tasks
Job requirements and work experience we expect you to have:
Able to work on-site at our Bloomington, IN office Monday through Friday from 8am - 5pm
Minimum 2 years of client management experience
Expert level Microsoft Office skills, especially Excel
Excellent verbal and written communication skills and demonstrated ability to think on your feet. Able to identify and proactively communicate potential client issues with teammates.
Can easily toggle between working independently and with a team
Possess keen critical thinking and complex problem solving skills
Remarkable organizational skills, attention to detail, and ability to prioritize
Innate sense of urgency to complete projects quickly yet thoroughly
Previous experience managing unique client reports
Bachelor's Degree in any field, with a preference for marketing, advertising, or related field
Able to travel to meet with our clients, as well as attend conferences and events (10%)
BONUS: Paid Search/PPC experience
What does a typical week look like for a Client Services Manager? Key areas include:
COMMUNICATE
Lead and participate on regular client calls ensuring strategic goals are identified and aligned
Build and maintain strong relationships with clients via all lines of communication, especially via phone
Ensure that the Hanapin Team is fully aware of our client's expectations
ANALYZE
Analyze client feedback and accounts to help set realistic goals
Strategize solutions to help clients reach their ongoing goals
Proactively troubleshoot areas for improvement and growth
MANAGE
During routine calls, guarantee monthly action plans for clients are on schedule and being delivered, and seek out any inconsistencies
Assist the Hanapin Team with the ongoing effort to give White-Glove Service in PPC Management
What are some of Hanapin's flagship benefits?
Every quarter, the entire company gets an extra three-day weekend (called 2nd-2nd).
Flexible self-scheduling where team members work any 8 hours between 7am and 7pm.
After their first year, team members may work remote 2 days per week from home.
Performance reviews at 30/60/90 days and semi-annually thereafter.
And of course, we have all the usual suspects, such as IRA with employer match, health, dental, vision, life insurance, 9 paid holidays, and a progressive time off policy with 10 days of PTO year 1, 15 days of PTO thereafter.
TO APPLY - Please follow the below instructions exactly to be considered for this position:
1) Apply using this custom link: http://hanapinmarketing.theresumator.com/apply/DiUpIX/Client-Services-Manager.html?source=BH
2) We require you to submit a Cover Letter. This is your chance to express yourself and tell us why we should pick you. Be sure to include the below information. This is also a great place to show your writing skills and attention to grammar.
A short but sweet killer bio / introduction
Tell us why this particular position interests you
Tell us why Hanapin Marketing interests you
Tell us how you learned about the job opportunity
Tell us why you would be a Rock Star for us as one of our team members
If you happen to have applied previously, tell us when and for what position and update us on anything that has changed since then
3) We require you to provide References. For your References, we'd love to see you endorsed by a former employer or client. We also understand that those people can be busy, so providing contact information for two references is also acceptable.
Thanks again for your interest in Hanapin Marketing!Estimated Salary: $20 to $28 per hour based on qualifications.
Hanapin Marketing
Hanapin Marketing is hiring a Client Services Manager to join our team of rock stars! We're growing and looking for a relationship manager that makes client happiness a top priority. The ideal candidate is a natural liaison between our Paid Search team and our clients. You are curious, continuously brainstorming solutions, unafraid of difficult conversations, and know no stranger. This position serves as an ambassador for our clients to assist them in identifying and reaching their long and short-term goals.
Who We Are and What We Do:
Hanapin Marketing is an industry-leading digital marketing agency that specializes in just one thing: paid search advertising (PPC). We specialize in offering our clients white-glove service and management in paid search advertising, and we also run the world's most popular PPC blog, PPC Hero. Our team is comprised of some of the best PPC account managers in the industry who continually help our clients get the results they want and need.
We are constantly focused on continuing to craft an award-winning culture with work-life balance as a top priority. We take our jobs and company mission seriously, but we never take ourselves too seriously. We maintain an open office environment with music in the air (literally), and we always have food and coffee at the ready. You'll be living in Bloomington, Indiana, an exciting, vibrant city that's nationally recognized as one of the Top 20 Places for Business and Careers (Forbes Magazine) and one of the Top 50 Places to Live (Men's Journal). Hanapin has twice been named one of Indiana's Best Places to Work out of over 1000 applicants, named an Inc 5000 company, and has been recognized as one of Indiana's Companies to Watch by the Indiana Economic Development Corporation!
Here is what a Hanapin Team Member looks like, is this you?
Loves the Internet
Truly possesses a whatever it takes attitude and thrives in challenging situations
Obsessively makes to do lists to help prioritize and manage deadlines
Has excellent interpersonal skills and feels comfortable talking to a CEO or Joe the plumber
Naturally inquisitive with a strong desire to learn
Eager to tackle new situations independently or as part of a team
Able to proactively anticipate needs and follow directions flawlessly
Strives for perfection on even the smallest of tasks
Job requirements and work experience we expect you to have:
Able to work on-site at our Bloomington, IN office Monday through Friday from 8am - 5pm
Minimum 2 years of client management experience
Expert level Microsoft Office skills, especially Excel
Excellent verbal and written communication skills and demonstrated ability to think on your feet. Able to identify and proactively communicate potential client issues with teammates.
Can easily toggle between working independently and with a team
Possess keen critical thinking and complex problem solving skills
Remarkable organizational skills, attention to detail, and ability to prioritize
Innate sense of urgency to complete projects quickly yet thoroughly
Previous experience managing unique client reports
Bachelor's Degree in any field, with a preference for marketing, advertising, or related field
Able to travel to meet with our clients, as well as attend conferences and events (10%)
BONUS: Paid Search/PPC experience
What does a typical week look like for a Client Services Manager? Key areas include:
COMMUNICATE
Lead and participate on regular client calls ensuring strategic goals are identified and aligned
Build and maintain strong relationships with clients via all lines of communication, especially via phone
Ensure that the Hanapin Team is fully aware of our client's expectations
ANALYZE
Analyze client feedback and accounts to help set realistic goals
Strategize solutions to help clients reach their ongoing goals
Proactively troubleshoot areas for improvement and growth
MANAGE
During routine calls, guarantee monthly action plans for clients are on schedule and being delivered, and seek out any inconsistencies
Assist the Hanapin Team with the ongoing effort to give White-Glove Service in PPC Management
What are some of Hanapin's flagship benefits?
Every quarter, the entire company gets an extra three-day weekend (called 2nd-2nd).
Flexible self-scheduling where team members work any 8 hours between 7am and 7pm.
After their first year, team members may work remote 2 days per week from home.
Performance reviews at 30/60/90 days and semi-annually thereafter.
And of course, we have all the usual suspects, such as IRA with employer match, health, dental, vision, life insurance, 9 paid holidays, and a progressive time off policy with 10 days of PTO year 1, 15 days of PTO thereafter.
TO APPLY - Please follow the below instructions exactly to be considered for this position:
1) Apply using this custom link: http://hanapinmarketing.theresumator.com/apply/DiUpIX/Client-Services-Manager.html?source=BH
2) We require you to submit a Cover Letter. This is your chance to express yourself and tell us why we should pick you. Be sure to include the below information. This is also a great place to show your writing skills and attention to grammar.
A short but sweet killer bio / introduction
Tell us why this particular position interests you
Tell us why Hanapin Marketing interests you
Tell us how you learned about the job opportunity
Tell us why you would be a Rock Star for us as one of our team members
If you happen to have applied previously, tell us when and for what position and update us on anything that has changed since then
3) We require you to provide References. For your References, we'd love to see you endorsed by a former employer or client. We also understand that those people can be busy, so providing contact information for two references is also acceptable.
Thanks again for your interest in Hanapin Marketing!Estimated Salary: $20 to $28 per hour based on qualifications.
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