Records Services Representative
Department
REGISTRAR (BL-REGR-IUBLA)
Department Information
The Office of the Registrar's primary mission is to enhance and facilitate inclusive and equitable instructional experiences, by providing excellent service to faculty, campus partners, and students.
Job Summary
Department-Specific Responsibilities
General Responsibilities
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
WORK EXPERIENCE
Required
SKILLS
Required
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
This is an in-person position.
Work Hours
8:00am - 5:00pm
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Student Services Generalist
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Estimated Salary: $20 to $28 per hour based on qualifications.
REGISTRAR (BL-REGR-IUBLA)
Department Information
The Office of the Registrar's primary mission is to enhance and facilitate inclusive and equitable instructional experiences, by providing excellent service to faculty, campus partners, and students.
Job Summary
Department-Specific Responsibilities
- Oversees opening, sorting, and routing of incoming mail and prepares outgoing mail.
- Monitors entrance to building and acts as receptionist for the building.
- Ensures that office procedures and policies are being maintained and communicated.
- Performs email and/or telephone guidance to campus partners regarding schedule of classes and event scheduling.
- Works with a variety of platforms and programs to assist in set-up and maintenance of schedule of classes.
- Performs a variety of duties in diploma verification, ordering, and distribution.
- Performs email and/or telephone guidance to faculty regarding final grade processes and deadlines.
- Processes various administrative enrollment requests in the Student Information System.
- Monitors, reviews, and processes various daily and weekly enrollment reports.
- Helps with projects from various areas of the office.
General Responsibilities
- Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
- Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
- May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
- Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
- Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
- Monitors any changes to student files; updates as new information is received.
- Develops and maintains files and databases.
- Responds to student inquiries regarding status of account.
- Provides technical direction to part-time student staff.
- May certify completion of degree requirements.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required
- 2 years experience in customer service, higher education, or related field
SKILLS
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Highly thorough and dependable
- Demonstrates ability to maintain confidential information
- Friendly and service-oriented
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
This is an in-person position.
Work Hours
8:00am - 5:00pm
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Student Services Generalist
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Estimated Salary: $20 to $28 per hour based on qualifications.
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