Network Ops & Control Technician
Department
UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)
Department Information
At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120 plus, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.
Why work here?
Job Summary
Qualifications
EDUCATION
Required
Required
Required
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Indianapolis, Indiana or Bloomington, Indiana
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Information Technology
Job Family: Network Admin, Analysis, & Eng
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Estimated Salary: $20 to $28 per hour based on qualifications.
UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)
Department Information
At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120 plus, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.
Why work here?
- Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
- Grow your skills and career. With the 20 plus networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
- Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have 2 locations; Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support fully remote engineers under the right circumstances, and mixes of in-office and WFH. Applicants located in Alaska would be especially welcomed (fully remote).
- Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
Job Summary
- Serves as a liaison between service desk and key stakeholders.
- Proactively identifies potential threats and challenges to network solutions.
- Provides troubleshooting, monitoring, review/analysis, tracking, resolution, and documentation for all network support areas.
- Assists team members in establishing network and informational system needs.
- Provides customer support for issues, requests, and questions related to all network support areas.
- Provides technical and procedural support to staff on assigned shift.
Qualifications
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED).
Required
- 2 years in related technical area.
Required
- Proficient communication skills.
- Maintains a high degree of professionalism.
- Demonstrated time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Highly thorough and dependable.
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Indianapolis, Indiana or Bloomington, Indiana
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Information Technology
Job Family: Network Admin, Analysis, & Eng
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Estimated Salary: $20 to $28 per hour based on qualifications.
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